Privacy Policy
What CoverMe collects when you use this website or CoverMe - Instant Cash Advance, why we collect it, who receives it, and the choices you have.
1. Who we are
CoverMe operates this website and the mobile application CoverMe - Instant Cash Advance. “We”, “us” and “our” refer to CoverMe.
2. Information we collect
Information you give us
- Identity and contact details: name, date of birth, address, email address, phone number.
- Financial details you enter when requesting an advance: income, employment and bank account information.
- Government identifiers where they are required to verify your identity.
- Anything you write to us by email or through support.
Information collected automatically
- Device and browser data: IP address, device type, operating system, browser version.
- Usage data: screens and pages viewed, time on page, referring URL.
- Cookies and similar technologies, as described in section 7.
3. How we use your information
- To check eligibility and process your advance request.
- To pass a request submitted on this website to lending partners who may be able to help you.
- To operate, secure, troubleshoot and improve the app and the website.
- To answer your questions and provide support.
- To detect and prevent fraud and misuse.
- To comply with applicable law and lawful requests from authorities.
4. How we share your information
- Lending partners. If you submit the request form on this website, your details may be shared with lenders and lending partners in our network. Once they receive your information, their own privacy policies govern how they use it.
- Service providers. Hosting, analytics, identity-verification, payment and communications vendors that process data on our instructions.
- Legal reasons. Where we must comply with law, enforce our terms, or protect the rights and safety of users and the public.
- Business transfers. If our business is sold or reorganized.
We do not sell your personal information into open data marketplaces.
5. How long we keep it
We keep personal information for as long as it is needed for the purposes above, and afterwards for the period required by law, tax, audit and dispute-resolution obligations. Then we delete it or anonymize it.
6. How we protect it
We use encryption in transit, access controls and monitoring. No method of transmission or storage is perfectly secure, so we cannot promise absolute security — but we review our safeguards regularly.
7. Cookies
We use cookies and similar technologies to keep the site working, remember preferences and understand how the site is used. You can block or delete cookies in your browser settings; some parts of the site may then not work correctly.
8. Your choices and rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you and how we use it.
- Request a copy of that information.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information, subject to legal exceptions.
- Opt out of certain sharing, and not be treated differently for exercising your rights.
To exercise any of these rights, email [email protected]. We may need to verify your identity first. If a lending partner has already received your information, contact that partner directly about the copy they hold.
9. Children
The service is for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
10. Third-party links
The site and app link to third parties, including Google Play and partner websites. We are not responsible for their content or privacy practices.
11. Changes to this policy
We may update this policy. When we do, the “last updated” date above changes and significant updates are communicated on this page.
12. Contact
Questions about privacy? Write to [email protected] or use our contact page.